Support
Get help with your affiliate account and referrals.
Contact Us
Reach out to the Kashu affiliate support team
Email Support
affiliates@kashupay.comKnowledge Base
help.kashupay.comPhone
Available during business hours
Our support team typically responds within 24 hours on business days. For urgent issues, please include "URGENT" in your email subject line.
Frequently Asked Questions
Quick answers to common questions
How do I earn commissions?
You earn commission on users that you refer who deposit funds into the wallet. Gold tier earns 5% of Kashu's fee, Platinum tier earns 10%.
How do I reach Platinum tier?
Reach $100,000 in lifetime referred volume to unlock Platinum tier, which doubles your commission rate from 5% to 10%.
When do I get paid?
Payouts are processed on a regular schedule. You can request a payout from the Payouts page once your approved balance reaches the minimum threshold.
How does attribution work?
When someone clicks your unique referral link and signs up for a Kashu Wallet account, they are permanently attributed to you. You earn commission when they deposit funds into the wallet.
Can I have multiple referral links?
Currently each affiliate has one unique referral link. You can share it across any channel. Contact support if you need campaign tracking.